Floatbot.AI

Floatbot.AI is an enterprise-grade conversational AI platform purpose-built for the insurance industry, enabling automation across Claims, Policy, Distribution, Underwriting, and Customer Service. It unifies self-service IVAs (voice, chat, text, and email), alongside an AI Workspace that boosts internal team productivity through real-time assist, enterprise search, AI assistants, live translation and more. Additionally, AI Workflows helps organizations streamline back-end operations, enhanced by human-in-the-loop capabilities. 

Complementing these, Floatbot.AI also offers ready-to-deploy, pre-trained insurance AI agents (LISA, ADDI, AURA, LEXI) that bring together the platform's full capabilities — allowing teams to get started immediately. These agents help automate routine tasks, improve operational efficiency, and deliver faster, more accurate service across core insurance operations.

The numbers behind Floatbot’s insurance AI:

• Up to 80% Claims Intake automation

• 60% Less Admin Per Claim

• 5X Faster Quotes

• 40% Lower Service Costs

• 3X CAT Surge Capacity

Designed for carriers, MGAs, brokers, agencies, and TPAs, Floatbot.AI brings AI into customer conversations, internal team productivity, and high-volume business workflows.

• Carriers: claims intake and catastrophe response, adjuster productivity, underwriting/submission support, policy servicing and billing.

• MGAs: submission intake and triage, underwriting support, broker/producer communication, policy servicing and high-volume claims support.

• Brokers: submission preparation, ACORD forms and document handling, quote support, carrier/underwriter queries, client service.

• Agencies: lead qualification and quoting, policy inquiries and updates, certificates, billing/payment support, customer communication.

• TPAs: FNOL/FROI intake, claimant communication, claim-status updates, document collection, adjuster support and claims-file workflows.

What our insurance customers are achieving:

• Regional Coastal Insurer — 4,500+ claims filed and status check within 10 months of launch.

• A leading digital insurance agency — 7,500+ after-hours appointments scheduled within the first six months. Its overflow use case also delivered 632 live transfers and 380 appointments within the first three months. Its quote-collection use case generated 88 live transfers and 9 appointments within the first month.

• Texas’s leading provider of windstorm and hail coverage - During Hurricane Beryl, Floatbot supported 2,000+ FNOLs in one week, generating $40K+ in savings.

With insurance-specific AI, pre-trained agents, and flexible deployment across voice, chat, text and email, Floatbot.AI helps organizations scale service while giving teams more capacity for work that requires human judgment.