As insurers deploy more AI agents across operations, the challenge becomes governance: permissions, accountability, auditability, and performance tracking. This session explores Workday’s approach to governing AI agents including defining roles, tracking impact, and creating guardrails so automation scales safely. We’ll discuss what changes when agents become part of how work gets done: how to operationalize controls, where business and IT need shared ownership, and how to bring employees along. Practical, insurer-relevant examples will focus on making agentic work reliable not just impressive.