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Your biggest competitor is your next hire
Four times this industry was told to change or die. Fax machines. Email. The internet. Social media. Four times we were fine. This one is different, and it is not because of AI. It is because most of the work inside your agency is invisible. It never touches your management system, nobody can see it, and the only fix we have ever had for it is hiring one more person.
In fifteen minutes I will walk you through the four stages every piece of work in your agency moves through, why your AMS is only sitting in one of them, and the one number you can pull Monday morning to find out how much of your payroll is buying chaos. This is the reason I wrote the Independent Agency Operations Manual, and you are leaving with it for free.
